Market Research for Small & Medium Companies
Customer Satisfaction, Loyalty, Advertising Research and more...

Do you wonder closing your business for the night what your customers thought about your service today? Were they pleased with their experience and just can't wait to come back and bring their friends. Or are they gone forever? Did they enjoy your service quality and price? Did they enjoy the atmosphere, staff?

CustomXTrack offers an affordable solution for you to better understand how your business is doing in terms of retaining current customers and attracting new ones. 

We help our clients identify any problems with customer service, product features, new products, pricing, etc. 


With this information, you can take corrective actions to improve on these areas to ensure your customers come back and spread the word about your company to their friends and family. We will also help you develop a strategy for future retention of existing and acquisition of new customers and position your business to fight against the competition. 

How does it all work?

CustomXTrack aims to help small and medium-sized businesses form insights by conducting market research among customers following their visit to your place.


We prepare customized surveys, distribute them among your consumers, collect and analyze the data, and present the results to you with recommendations on future steps to improve your service offering.


We have several options for interviewing your customers depending on the type of surveys and needs of the clients. The surveys can be done on tablets or on paper right at your business just before the consumer leaves or online a few days after the consumer visited your place.

  • CustomPulse

  • CustomCX Deep Dive

  • Menu Optimization

  • Market Sizing & Positioning

  • Product Innovation 

  • Advertising Research

  • Employee Satisfaction

  • Other Custom Studies

  • Bars/Pubs

  • Restaurants

  • Hair Salons

  • Massage/spa/tanning/nail salons

  • Fast-food chains

  • Retail

  • Hotels

  • Dealerships

  • Other small and medium-sized businesses


Aligning with our vision we want to help small and medium-sized businesses open the world of Market Reseach. Our goal is to educate about Research and empower business owners to conduct their own research with minimum investment.


In our book, we put together a guide that takes you through the steps of conducting your own study:

  • Formulation of the key objective of the research and identifying its purpose.

  • Developing the plan to conducting research, collecting the responses, and deciding on the type of research.

  • Developing the questionnaire and formulating the content for individual questions.

  • Collecting sample.

  • Analyzing the data and making decisions.

  • In addition, the book includes a Guide to Conducting a Study with The guide takes you through all the necessary steps and discusses the different options provided by SurveyMonkey.

How to do real marketin research for free book
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Need more details? Contact us

We are here to assist. Contact us by phone, email or via our social media channels.

© 2019 by CustomXTrack. 

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